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The Interim Head of ICT submitted a report a copy of which had been circulated to each Member.
Councillor Jay, Portfolio Holder for Economic Growth and Transformation, introduced the report and highlighted the need to replace the existing Civica system which was outdated and no longer supported the current regulatory requirements. The contract for Civica expired in 2026 so a decision on a replacement system was needed. The proposed replacement system was IDOX UniForm which was the market leader and used by over 200 local authorities, including Braintree District Council. The Heads of Planning and Building Control were in support of the introduction of the new system. It would improve the customer experience and satisfy the Council’s business requirements. It would also allow some flexibility post local government reorganisation.
Cabinet members indicated their support for the proposals, and in particular the improved customer experience. Councillor Goss, Portfolio Holder for Waste, Neighbourhoods and Leisure, highlighted the difference in practice with Tendring District Council, who did not redact personal details of members of the public who commented on planning applications on the system, and Councillor Jay undertook to investigate this.
Cabinet noted the not for publication information on costs contained in Part B of the agenda.
RESOLVED that authority be delegated to the Portfolio Holder for Economic Growth and Transformation, for approval of the award of contract for the supply of a replacement Planning and Building Control system.
REASONS
The recommended decision to replace the existing system is based upon several critical factors. The current system is inefficient, with limited functionality and integration capabilities that hinder operational effectiveness and service delivery. It is no longer able to support evolving regulatory requirements or digital expectations, leading to frustration for staff and potential delays for the wider community. Additionally, the existing system’s lack of flexibility and scalability poeses a risk to the ability to deliver on the Council’s strategic objectives.
IDOX UniForm is recognised as the market leader in its field, with over 200 local authorities as customers in the United Kingdom. This software is also used in neighbouring authorities Tendring and Braintree, and with Local Government Reorganisation imminent, it is prudent to align systems and processes wherever possible.
Braintree District Council are recognised by the supplier as being model users of the software and have considerable expertise in its configuration and maintenance. Braintree has also agreed to share their existing configuration and work with the Council, resulting in saving project time and money, as well as bringing further alignment.
The IDOX UniForm software is a platform for place-based activity, meaning that other services such as regulatory services, could be brought onboard, potentially saving money whilst further rationalising down the applications estate and thus simplifying administration and overheads.
The Heads of Planning and Building Control are also in full support, having met with Braintree District Council, and having seen the software themselves first-hand.
ALTERNATIVE OPTIONS
The alternatives considered were:
Do nothing. This is not recommended as the existing software will continue to become out-of-date and unusable, with the ability to deliver statutory services becoming ever more difficult.
Upgrade the incumbent system. This was discounted because the supplier are looking to upgrade their current product with a cloud-based one, meaning that it is likely there will need to be two projects. Furthermore, there was little confidence that the offerings would provide a single platform.
Implement into NEC Assure. Following the implementation of Regulatory Services into that product, there have been serious concerns over the stability of the product even with data integrity being called into question before the end of 2024. The Heads of Planning and Building Control feel strongly about the ability of this software to deliver for their services.
Assess the market for alternatives. Following market research, other products on the market could not provide a modern platform with the potential to consolidate other applications to provide the Council with the necessary tooling to improve its digital offerings.