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The Panel considered a report providing details of performance against Key Performance Indicators for the 2020-21 municipal year, and highlighting other performance news. Richard Block, Assistant Director, Corporate and Improvement Services, introduced the report.
The Chair explained that the impact of the Covid pandemic meant that this had been a unique year in terms of performance, and the Scrutiny Panel had accepted this when it had considered the report setting the targets. Nevertheless, the report highlighted some excellent levels of performance that had a made a real difference to residents and local businesses, such as the support offered to business through the pandemic.
The Panel considered issues around the collection of waste and recycling. It was noted that the amount of waste that was being presented for collection by residents was increasing, and that the amount of residual waste collected per household exceeded the target. It was suggested by a member of the Panel that the Council could best respond to this by increasing collection services, rather than by seeking to educate or penalise residents. The Council would therefore be providing the services that residents wanted.
In discussion, it was suggested that the Council had a duty to lead, rather than just to react, and had to bear in mind the environmental consequences of increased residual waste. Reduction was at the top of the waste hierarchy. Councillors had had the opportunity to visit Neighbourhood Services, where the efficiency of the Council’s waste and recycling services had been demonstrated. Encouraging additional residual waste would put an additional strain on the service.
It was suggested that the increase in domestic residual waste may be offset by a reduction in commercial waste, and that issues around waste and recycling, including commercial waste, could be a useful issue to scrutinise. In discussion it was highlighted the Council only collected a small amount of commercial waste. It would be difficult to gather comparable information as many operators worked outside the borough and information on costs and collections would be regarded as commercially confidential by the operators.
The Panel also discussed issues around business rates and it was noted that collection of business rates was significantly below target. Panel members explored whether non payments were likely to be recovered. It was highlighted that a recovery plan would be implemented during 2021/22. The need to recover payments needed to be balanced against the impact on businesses that were just recovering. The Panel would be able to monitor performance when it reviewed the mid-year figures.
The Panel acknowledged the very difficult circumstances the Council had been operating in since the start of the pandemic and considered that the report demonstrated that the Council had performed well in a number of areas. The Panel was satisfied with the Council’s performance at this point and expressed its thanks to the Council’s staff.
RESOLVED that:-
(a)
The Council’s performance against the KPIs for the period 2020-21 be noted.
(b)
The Panel considered that the report demonstrated that the Council had performed well in a number of areas, especially given the challenging circumstances of the pandemic.
(c)
The Panel’s thanks to the Council’s staff be formally recorded.