Decision Details

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Details

Status:
Decision Proposed
Title:
Draft Customer Strategy 2025-2028
Is a Key Decision:
No
Details:
Implementation Date (not before):
Thu 13 Nov 2025
Implementation Date Notes:
Department:
Rating:
Include Item on Forward Plan:
No
Estimated Cost:
Contact for Background Papers:
Background Papers:
Decision Type:
Committee
Decision Maker:
Scrutiny Panel
Is the Decision Maker Aware of the Decision:
Yes
Is the Head of Services Aware of the Decision:
Yes
Is Decision County Wide:
No
Would the recommended decision be contrary to the budget and policy framework:
No
Budget Provision:
Further Information:
Documents to be Given to Decision Maker:
Decision Proposed:
2.1 The Scrutiny Panel is asked to:
• Pre-scrutinise the Customer Strategy 2025-2028.
• Provide recommendations for Cabinet consideration at its meeting on 10 December 2025.
• Focus feedback on the strategy’s alignment with Council priorities, digital transformation, and readiness for LGR.
 
Decision Conclusion:
Decision Options:

Decision Criteria

This Decision does not contain any decision criteria records.

Wards

This Decision does not contain any Ward records.

Topics

This Decision does not contain any Topic records

Overview and Scrutiny

This Decision does not contain any Overview and Scrutiny records.

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Decision History

Date & Time CreatedUser Full NameStatus DescriptionDetails
1
 Page 1 of 1, items 1 to 5 of 5.
05/11/2025 11:27:07Owen HowellBusiness Item Created 
05/11/2025 11:27:07Owen HowellCommittee AddedScrutiny Panel
05/11/2025 11:27:07Owen HowellMeeting Added13/11/2025 6:00PM
05/11/2025 11:29:49Owen HowellStatus ChangedDecision Proposed [2]
05/11/2025 11:30:21Owen HowellReport AddedDocument ID 31938: Item 11. Customer Strategy 2025-2028

Approval/Comments

No history found.
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