Decision Details

General
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Details

Status:

Decision Proposed

Title:

Draft Customer Strategy 2025-2028

Details:

Implementation Date (not before):

Thu 13 Nov 2025

Implementation Date Notes:

Department:

Rating:

Include Item on Forward Plan:

Estimated Cost:

Background Papers:

Is the Decision Maker Aware of the Decision:

Yes

Decision Type:

Committee

Decision Maker:

Scrutiny Panel

Is the Head of Services Aware of the Decision:

Yes

Is a Key Decision:

Would the recommended decision be contrary to the budget and policy framework:

Decision Proposed:

2.1 The Scrutiny Panel is asked to:
• Pre-scrutinise the Customer Strategy 2025-2028.
• Provide recommendations for Cabinet consideration at its meeting on 10 December 2025.
• Focus feedback on the strategy’s alignment with Council priorities, digital transformation, and readiness for LGR.

Decision Criteria

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Wards

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Topics

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Overview and Scrutiny

This Decision does not contain any Overview and Scrutiny records.

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Reports

Item 11. Customer Strategy 2025-2028 (98Kb)
1. Item 11 Appendix A. Customer Strategy 2025-2028 (5905Kb)
2. Item 11 Appendix B. EqIA Customer Strategy 2025-2028 (403Kb)

This section displays the history of the Decision.

Decision History

Date & Time Created	User Full Name	Status Description	Details
1 Page 1 of 1, items 1 to 5 of 5.
05/11/2025 11:27:07	Owen Howell	Business Item Created
05/11/2025 11:27:07	Owen Howell	Committee Added	Scrutiny Panel
05/11/2025 11:27:07	Owen Howell	Meeting Added	13/11/2025 6:00PM
05/11/2025 11:29:49	Owen Howell	Status Changed	Decision Proposed [2]
05/11/2025 11:30:21	Owen Howell	Report Added	Document ID 31938: Item 11. Customer Strategy 2025-2028

Approval/Comments

No history found.