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Leonie Rathbone, Assistant Director (Customer), and Jason Granger, Group Manager – Customer, presented the update on the Council’s mitigations, providing developments since the previous report received by Policy Panel. The officers confirmed that all actions and recommendations from the Panel had been carried out.
The squeeze on residents continued to intensify, with fuel prices steeply rising, pay rates stagnating, post-Christmas debt having to be managed and the end of the uplift in Universal Credit. Inflation was set to rise to 5.8%. Job market changes required needs for reskilling.
The Council’s teams working to provide financial and employment support were outlined. Work continued to improve residents’ incomes, either by maximising the claiming of benefits to which they were entitled, or by helping residents into work or options for improving and gaining new skills. The Council’s holistic approach was described, including ensuring access to food, increasing incomes and reducing debts.
The Group Manager detailed the avenues by which residents could contact the Council and access its support, as well as the services and support from Essex County Council, central government and government agencies. This included webpages and links, phone options and in-person contact options such as at the Greenstead Housing Office and the Community 360 Hub in the centre of Colchester. The Council also partnered with the Job Centre Plus to help residents access jobs, training, and skills. Advice could be sought via the Council’s website or by calling 01206 505855.
The Council remained a member of the Local Government Association [LGA] and District Councils’ Network [DCN] and could work to influence national policies and approach via those organisations. Other partnership working included with the Department for Work and Pensions, Colchester Borough Homes and Essex County Council [ECC]. ECC funding was described, including the ‘Essential Living’ Fund aimed at stabilising incomes. The Council continued to work with partners across the voluntary sector.
Newer funding streams were highlighted, how they were used by the Council and its partners, and the residents for which they were designed to help. A £300k discretionary fund had been provided to the Council to assist those identified as needing additional assistance but not eligible for other funding streams, such as those living in HMOs [homes of multiple occupancy] or higher council tax bracket properties. The new Council Tax rebate scheme, to mitigate increased energy prices, was described. The Council would be running a campaign to push for households to move to pay their Council Tax via direct debit, as this would aid quick disbursement of the rebate.
A presentation was given to show highlights of the past year. £415k had been distributed to help maintain tenancies and the household support disbursement was now at £20k, up from £12k.
Wider preventative measures were outlined, including the Anchor Programme, business support (especially during the pandemic) and work via the Town Deal and the levelling up programme. The Council was working with ECC to use £3.8m made available to support those with complex needs or financial vulnerabilities and an example was given of someone helped by the Council and Community 360, to illustrate how the Council worked.
The Panel discussed the options for residents to contact the Council, and a request was made to maintain links provided for winter support options, alongside the other useful links provided by the Council. A Panel member praised the idea of a monthly ward-by-ward mobile drop-in centre for use across the Borough. The Group Manager agreed to retain information for winter support options on the Council’s website and informed the Panel that officers were working to identify outreach sites for drop-in events across the Borough.
The Panel praised the Council’s work with the local foodbank, including the work done to signpost households to support and benefits for which they were eligible. Guidance had helped people to locate services. The Group Manager explained that efforts to collocate with the Colchester Food Bank had gone slowly, partly as a result of the pandemic. The ‘business’ cards used to provide contact details for possible sources of support to foodbank users had been redesigned and proved a good way to discreetly provide such information.
The Panel asked for details on the renters’ fund, including whether this was a finite pot and whether any of it remained unspent. The Panel were informed that Colchester’s allocation of £191k had been given to CBH to administer. This money was for private renters in arrears and the Council had worked with CBH to allocate it to those in need. One month of the scheme remained, with any unspent money being reclaimed by Government at the end of March. A campaign had already been carried out to identify possible recipients.
The Panel discussed the Test and Trace Support Grants. Self-isolation requirements had ended on 24 February. The Group Manager confirmed that all applications were expected to have been assessed by the end of this week, with back-dated claims still able to be submitted for 42 days after a period of isolation had ended.
In response to questions regarding strain on the teams and providing support to officers, the Assistant Director (Customer) informed the Panel that her officers kept management informed of their work levels, and that resources were used flexibly to address instances of high demand on the service. This included the hiring of additional staff on fixed terms to cover spikes in work. Long-term changes in demand on the Council’s services would be identified and addressed on a more permanent basis, where required. Any needs for increased resources would be presented and considered.
A Panel member gave the view that numbers of claimants of support funding options seemed to be low, compared to the Borough’s population and poverty ratios, and asked for more information on those households which were in need, but which had not been picked up in the figures relating to claimant numbers. The Panel member noted that some individuals would be captured in the figures given for multiple categories. It was asked whether the figures given for foodbank usage showed individuals or households.
Greater information was requested on the breakdown of figures, split into local areas, predicted need, mitigated needs, the Council’s outreach strategy and trends in officers’ caseloads. The Assistant Director (Customer) and Group Manager will work on a greater level of more detailed information than is currently available for the Panel members subsequent to the meeting. The Assistant Director (Customer) explained that work on the Outreach Strategy was already underway, as part of works on a different strategy, led by Lucie Breadman, Assistant Director – Communities, and utilised community engagement in its drafting. Part of this was to work with the Council’s Communications team to increase awareness of the benefits and funds for which residents could apply.
The Panel were informed of the work going on as part of the emerging neighbourhood model of the Health and Wellbeing Alliance. Partnership working had been strengthened over the past six months and included a working group tasked with helping residents to mitigate fuel poverty. It was explained that it might be possible, in the future, to provide coordinated data from across the partners for consideration by Council committees or panels.
The Assistant Director (Customer) gave information on the wider support network in place in the Borough, in which the Council worked with Community 360, Citizens’ Advice, and the Financial Inclusion Team at CBH. It was clarified that the numbers provided to the Policy Panel in this report only related to those residents receiving direct Council support, rather than those receiving support from partner organisations.
The Panel were informed of the work done to provide payments to those in need, from the Emergency Hardship Fund. This fund’s purpose was to provide support to those struggling to pay Council Tax. The £18k available for 2021-22 had been fully distributed to eligible applicants.
The Chairman requested that a further update report on the subject of this item be brought back to the Panel for consideration at the Policy Panel meeting scheduled for 23 November 2022.
RESOLVED that: -
a)
Policy Panel has considered, reviewed and commented upon the Council's mitigations to date of financial inequalities
b)
All recommendations of the Policy Panel, from their consideration of this topic held on 24 November 2021, have been carried out
c)
An update on this subject be provided to the Policy Panel at its meeting scheduled for 23 November 2022