Andrew Tyrrell, Client and Business Manager, introduced the Colchester Commercial Holdings Ltd Annual Report 2018/19. The report provided the Committee, in its role as Shareholder Committee, with performance information for the first year of trading activities by Colchester Commercial Holdings Ltd (CCHL) and the subsidiary companies; Colchester Amphora Energy Ltd (CAEL), Colchester Amphora Homes Ltd (CAHL), Colchester Amphora Trading Ltd (CATL).
Andrew Tyrrell explained that they were asking the Committee to review the performance of CCHL (and its subsidiaries) during 2018/19, having regard to the performance information for the year provided in Appendix A and also for the Committee make any recommendations to the Portfolio Holder for Commercial Services on CCHL performance management arrangements for 2019/20 or beyond.
Councillor Nick Barlow, Chairman of Colchester Commercial Holdings Ltd, addressed the Committee and explained how on the recommendation of the Governance and Audit Committee the Portfolio Holder for Commercial Services no longer sat as a Board Member. This was to improve the interaction between Colchester Commercial Holdings Ltd and the Council and to also avoid any potential conflict of interest. It would also improve the democratic accountability. Councillor Barlow also informed the Committee that CCHL achieved its profit targets in 2018-19 and was on target to do so again in the current municipal year. The recommendations made by the Committee at its meeting in March in respect of the Business Plan had been implemented or were in the process of being implemented.
In response to the concerns expressed by Sir Bob Russell under Have Your Say! the Chairman invited Councillor Barlow and Adrian Pritchard, Managing Director of CCHL to address the Committee on the reasons for the establishment of the companies. They highlighted that the Committee that over the last 9 years the Council has lost approximately £11.9 million of Government funding. The Council had been looking at how it could mitigate the impact of this, both through efficiencies and through acting in a more commercial way, albeit with a clear public sector ethos. The Trading Board discussed these issues at length and recommended the approval of CCHL and its subsidiary companies. The idea was that the companies would use the Council’s assets and provide services for residents to create income that could be returned to the Council as a dividend. The Council, who was the sole shareholder in the companies, would decide how that dividend would be used to support its services to residents.
In response to questions from the Committee Adrian Pritchard informed them that since Helpline has been run by CCHL, they had accumulated 600 new customers. One of the reasons given for the increase was due to the commercial expertise given to the Council by CCHL; a bigger presence on the website and targeted marketing towards relevant communities. Also, contacts with other health organisations had been developed. For instance a contract had been agreed with the Ambulance Service whereby Helpline attended when reports were received of falls. This provided an income stream for Helpline and also provided a cheaper service to the taxpayer. Helpline also provided a high-quality service and was one of only two such services in Essex that would attend customers personally rather than just providing a monitoring service. This was a reflection of its public sector ethos.
Members of the Committee discussed the CCTV service and questioned why this was managed by CCHL, and what plans were in place to develop or extend the service. It was explained that CCTV was not a commercial entity but was seen as a crime prevention service. The value of the CCTV service to the town centre was stressed. It was managed by the CCHL on behalf of the Council. Discussions were being held with major shopping precincts to see if they could provide a CCTV service for them, and to see if the service could be upgraded. With regards to the future of CCTV, wider deployment would be an issue for the Council as it remained a Council service. The Committee considered that it would be useful to receive a report about the costs and benefits of CCTV service.
It was also suggested that further investment was needed in the some of the Events venues to improve accessibility issues. However, it was explained that the venues such as Charter Hall were Council owned and further investment decisions were for the Council.
The Committee also explored issues around the governance issues around CCHL and its subsidiaries, and whether the governance framework that applied to the Council structures also applied to the companies. Adrian Pritchard explained that where the companies were delivering or managing services on behalf of the Council, the normal Council governance arrangements would apply. For the other services, such as by CAHL and CAEL, there were business plans in place, which would be looked at by Cabinet and the Governance and Audit Committee. The Scrutiny Panel could also scrutinise the Business Plans and the work of the companies. Members also discussed how individual ward members could influence decisions by the companies, and it was explained that this could be done through the Board members, the Portfolio Holder for Commercial Services and through the Governance and Audit Committee. However, it needed to be borne in mind that the companies were largely implementing decisions that were made by the Council that members could influence through normal channels.
The Committee also discussed what safeguards were in place to ensure that the trading companies performed fairly against other private sector companies. It was explained that Service Level Agreements were in place for CCHL and the subsidiaries to purchase services and functions from the Council. The Council and companies were very conscious of the need to comply with regulations around state aid.
RESOLVED that the Committee reviewed and noted the performance of CCHL (and its subsidiaries) during 2018/19, having regard to the performance information for the year provided in Appendix A.
RECOMMENDED to the Portfolio Holder for Commercial Services that a report be submitted to a future Committee with regards to a review of CCTV and to discuss its costs and benefits to the Borough.